Work at Radiance

Radiance Physical Therapy, LLC is a private practice physical therapy clinic in Durham, NC.

Dr. Mbong Henry is a pelvic floor physical therapist specializing in pelvic pain in teen and adult athletes of all levels, serving a niche of pregnant athletes. Services at Radiance include PT and hybrid PT-health coaching programs for athletes who want to overcome chronic pelvic health problems and build resiliency for a lifetime of athleticism.

Job Description: Admin/Patient Care Coordinator

Seeking an administrative support person/patient care coordinator for a specialty pelvic health physical therapy clinic. We are looking for compassionate, caring, and enthusiastic members to join our growing team. 

Applicants should be detail-oriented, organized, flexible, and enjoy being part of a growing business and team that is committed to health and wellness.

The position is a part- time position with competitive compensation according to experience level and performance. The position involves interacting with patients, handling the schedule, filing paperwork, answering the phones, and explaining pelvic floor physical therapy to new patients.

About Us: 

Radiance PT is a private practice pelvic floor physical therapy clinic, treating patients from across eastern North Carolina. We believe in hour-long treatment sessions with a qualified pelvic floor physical therapist, manual physical therapy, and a customized treatment approach. 

Our patients have seen multiple other doctors and physical therapists before arriving at our specialty clinic.  We are focused on providing the best possible care for our patients and we believe the front desk is the face of the clinic, a crucial part of our team, and essential for the success of the clinic.


RESPONSIBILITIES

Client Service

  • To greet patients promptly and courteously when the entering the clinic

  • To schedule patients over the phone

  • Answering phone and explaining pelvic physical therapy to new and potential patients

  • Respond to new patient online inquiries

  • To handle the daily scheduling, cancelations and scheduling follow up appointments

  • To represent the clinic whether on the phone or in person or in community events

  • Handle and organize patient files and information

  • To stock and organize clinic inventory, clinic linens, and equipment cleaning

  • Assisting with in person marketing efforts, social media, blogs, and community outreach

  • Able to take patient payment, use an e-fax machine, handle email communications.

General Administrative, Marketing, and Technical Support Duties

  • Create and update standard operating procedures

  • Updating clinic dashboard

  • Writing thankyou notes to referring providers

  • Printing or ordering of marketing materials/supplies as needed

  • Ensuring that online paperwork is filled out prior to evaluations

  • Website updates (Squarespace) 

  • Scheduling emails & Building new automations (ConvertKit)

  • Being a support system, brain stormer, system optimizer, and positive influence to facilitate business growth 

  • Attendance to Team meetings inperson & communication by Asana

  • Any other duties which may be required

Systems we use at Radiance Physical Therapy, LLC are below: 

  • LastPass

  • Loom

  • Zapier** future tool 

  • Zoom 

  • Asana

  • Canva

  • Kit

  • PT Everywhere (will train)

  • Calendly

  • Squarespace

  • GSuite: Google Docs, Gmail, Drive

Qualifications and Skills

  • Minimum of one year experience in customer service setting.

  • Experience as a receptionist in a healthcare setting is strongly preferred.

  • Proficient in Microsoft Word, Excel, and GoogleWorkspace

  • Abilities with social media (Instagram/Facebook) and design skills in Canva.

  • A high school diploma is required, an AA or bachelor's degree is preferred. 

  • Ability to interact in a professional and courteous manner with patients and clinicians at all times.

  • Ability to learn and communicate about pelvic floor physical therapy and the various diagnoses that are seen at the clinic.

  • Handle paperwork fling in an organized manner.

  • Communicate clearly in person and on the phone.

The right candidate will align with our values. These are:

  • Confidence

  • Health

  • Joy

  • Compassion

  • Family

  • Fun